Penny Lane Surgery, Liverpool

Drs Mullen, Winstanley, Gibson, Hamlett & Mattocks

7 Smithdown Place, Wavertree, Liverpool L15 9EH
Tel: 0151 733 2800/6565 - Fax: 0151 734 3418

This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.

OFFICE OPENING HOURS

8.45am - 6.00pm Monday, Tuesday, Wednesday and Friday
8.45am - 12.45pm Thursday

Closed 12 noon - 1.00pm Monday, Tuesday and Wednesday
and closed 12.30 - 2.30pm Friday

SPEAKING TO A DOCTOR OR NURSE

If you need to speak to a doctor or nurse please telephone the surgery during surgery hours. A receptionist will take details of your name, a telephone number where you can be contacted, the name of the person you want to speak to and your message. This will then be entered into an electronic message book noting the time you telephoned. The doctor or nurse will ring you back when they are next available. If the person you want to speak to is not available the receptionist will inform you of this and offer you the choice of another doctor or nurse. If the message is urgent please inform the receptionist.

STATEMENT OF INTENT

To treat patients with dignity and respect
To provide patients with an assured quality of preventative, curative and palliative care and also of health education and promotion
To develop and enhance the range of services and care of the residents of the practice area, and to meet the changing health needs of the future in close co-operation with Central Liverpool PCT and other local community and professional groups
To create a learning environment
To operate an ethical, efficient and successful practice to resource the provision and development of health care